All LevelAI Integrations

Last updated: September 3, 2026

Import Data Pipelines

Import Data pipelines enable clients to import their conversation data from Third party systems into LevelAI via SFTP and APIs. Below are the integrations done for the clients until now and their respective details

Sno	Integrations supported	Channels supported	Frequency of Data pull	Self Serve Connector or Engineering Task	Integrations Document	API/SFTP Integration	Notes
1	Salesforce	Chat, Email, Secure Message, Feedback ,Non contact case	Once per hour	Self Serve through UI	Salesforce integration with Level AI	Integrated through Salesforce API
2	SFTP	Chat, Email, SMS, Call	Once per hour	Self Serve through UI	LevelAI - SFTP Integration	Integrated through SFTP
3	Five9	Voice, Chat, Email, SMS	Once per hour	Self Serve through UI	VCC Setup for Voice: VCC Setup for Voice VCC Setup for Chat/Email/SMS: VCC Setup for Chat/Email/SMS VCC Setup for Historical data: VCC Configuration for Historical Data load Five9 Connecting to LevelAI: Integrating Five9 with LevelAI	Integrated through SFTP
4	Nice InContact	Call, Chat	Once per hour	Self Serve through UI	Nice InContact - LevelAI Integration	Integrated through Nice InContact API
5	Zendesk	Chat, Email, Voice	Once per hour	Self Serve through UI	Zendesk - LevelAI Integration	Integrated through Zendesk APIs
6	Sprinklr	Chat	Once per hour	Engineering Task	Sprinklr - LevelAI Integration	Integrated through Sprinklr APIs
7	AWS Connect	Call, Chat	Once per hour	Self Serve through UI	Amazon Connect Contact Center Integration	Integrated through SFTP
8	Dialpad	Call	Once per hour	Engineering Task	Dialpad integration with Level AI
9	Freshcaller	Call	Once per hour	Engineering Task	Freshcaller integration with Level AI
10	Freshchat	Chat	Once per hour	Engineering Task	Freshchat integration with Level AI
11	Freshdesk	Ticketing, Email	Once per hour	Engineering Task	Freshdesk integration with Level AI
12	Genesys On-Prem (Pure Connect)	Voice, Chat, Email, Messaging	Once per hour	Engineering Task	Done manually by LevelAI	Integrated through SFTP	This is an older version implementation, newer version with Genesys APIs is recommended
13	Genesys Pure Cloud	Voice, Chat, Email, Messaging	Once per hour	Self Serve through UI	Credentials: Genesys Credetials Docs: Genesys - LevelAI Integration	Integrated through Genesys APIs
14	Intercom	Email, Chat	Once per hour	Engineering Task	Intercom integration with Level AI
16	Kustomer	Chat, SMS, Email	Once per hour	Engineering Task	Kustomer - LevelAI Integration	Integrated through Kustomer APIs
17	LiveChat	Chat	Once per hour	Engineering Task	Livechat integration with Level AI	Integrated through LiveChat APIs
18	LivePerson	Chat	Once per hour	Engineering Task	LivePerson integration with Level AI	Integrated through LivePerson APIs
19	Ringcentral Video	Video	Once per hour	Engineering Task	Ringcentral <> LevelAI Integration	Integrated throguh Ringcentral APIs
20	S3 conversation import	Chat, Email, SMS, Call	Once per hour	Engineering Task	Integration:S3 <> LevelAI Integration Credentials: S3 Credentials Generation	Integrated through SFTP	S3 to GCS Sync happens through a script run by the Engineering team
21	Slack	Slack Channels	Once per hour	Engineering Task	Level AI Integration with Slack	Integrated through Slack APIs
22	Stella Connect	CSAT	Once per hour	Engineering Task
23	Talkdesk	Call	Once per hour	Engineering Task	Talkdesk integration with Level AI	Integrated through Talkdesk APIs
24	Twilio	Call, Chat	Once per hour	Self Serve through UI	Twilio integration with Level AI

						Integrated through Twilio APIs
25	Ujet	Call	Once per hour	Engineering Task		Integrated through SFTP
26	Vonage	Call	Once per hour	Engineering Task	Vonage - Level AI Integration
27	Zoom	Phone, Call, SMS	Once per hour	Engineering Task	Zoom - Level AI Integration	Integrated through Zoom APIs
28	Gorgias	Call, Chat, Email	Once per hour	Engineering Task		Integrated through Gorgias APIs
29	Gladly	Chat, Email, SMS	Once per hour	Engineering Task		Integrated through Gladly APIs
30	HappyFox	Chat	Once per hour	Engineering Task		Integrated through Happyfox APIs
31	Heymarket	SMS	Once per hour	Engineering Task	Heymarket Integration: Quick Guide	Integrated through Heymarket APIs
32	Microsoft Teams	Call	Once per hour	Engineering Task	Generating Credentials: Microsoft Teams Integration with LevelAI Providing Permission: MS Teams - LevelAI Integration	Integrated through MS Teams APIs
33	Front	email, sms, chat	Once per hour	Engineering Task		Integrated through Front APIs

Data Exports

Clients can bulk export their data from LevelAI to other third party systems like S3, Azure and GCS using Snowflake data warehouse. Below are the details of the supported exports and their corresponding documentations

Sno	Integrations supported	Fields we can to export	Frequency of Export	Self Serve Connector or Engineering Task	Documents
1	Snowflake to Snowflake	Following tables can be exported LevelAI Data Export Schema	Once every 3 hour	Engineering Task	Data Export Snowflake to Snowflake
2	Snowflake to S3	Following tables can be exported LevelAI Data Export Schema	Once every 3 hour	Engineering Task	Data Export Snowflake to AWS S3
3	Snowflake to SFTP	Following tables can be exported LevelAI Data Export Schema	Once every 3 hour	Engineering Task	Can be done but involves Snowflake to LevelAI Bucket and then to Client Bucket
4	Snowflake to GCS	Following tables can be exported LevelAI Data Export Schema	Once every 3 hour	Engineering Task	Data Export Snowflake to GCS
5	Snowflake to Azure	Following tables can be exported LevelAI Data Export Schema	Once every 3 hour	Engineering Task	Data Export Snowflake to Azure

LevelAI Writeback

Clients can writeback LevelAI fields such Summary, Topic, Sub-topic for specific conversations from LevelAI into external CRM systems. Below are the details for the writeback supported and their respective fields

Sno	Integrations supported	Fields we can to export	Frequency of Export	Self Serve Connector or Engineering Task
1	Salesforce Writeback	Summary Topic Sub Topic	On trigger from Level	Engineering Task
2	Gladly Writeback	Summary Topic Sub Topic	On trigger from Level	Engineering Task
3	Zendesk Writeback	Summary Topic Sub Topic	On trigger from Level	Engineering Task

Authentication and SSO

Clients can use SSO providers such as Google, Azure, Okta to login to LevelAI. Below are the details on supported providers and their documentation

User Merge: https://level-ai-knowledge-base.help.usepylon.com/articles/8376472269-how-to-merge-secondary-users?lang=en

Sno	Integrations supported	Self Serve Connector or Engineering Task	Documents
1	Auth0	Engineering Task	Auth0 SSO - LevelAI
2	Google	Engineering Task	Google SSO - LevelAI
3	Microsoft Azure	Engineering Task	Azure SSO - LevelAI Restricting Access: How to restrict access to Azure AD enterprise applications?
4	Okta	Engineering Task	Okta SSO - LevelAI
5	One Login	Engineering Task	One Login SSO - LevelAI
6	JumpCloud	Engineering Task	Jumpcloud SSO - LevelAI
7	OKTA SCIM	Engineering Task	Setup Guide: Okta SCIM - LevelAI Role mapping: User Role Assignment Adding new Attribute: Okta SCIM Add new Attribute to User
8	Azure SCIM	Engineering Task	Azure SCIM - LevelAI