The Level AI - Okta SSO enables members of your contact center to seamlessly log into your Level AI platform without having to create separate credentials. Also, your IT team can easily onboard new members into Level AI via SSO. 

WARNING

This setup might fail without parameter values that are customized for your organization. Please use the Okta Administrator Dashboard to add an application and view the values that are specific for your organization.

Supported Features

The Okta/Level AI SAML integration currently supports the following features:

• SP-initiated SSO

• JIT (Just In Time) Provisioning

For more information on the listed features, visit the Okta Glossary.

Configuration Steps

In Level AI

1. Sign in to your Level AI instance as a Super Admin. 

2. Navigate to Settings > Single sign-on (SSO) and click Okta.
   

   

3. In the window that appears, a Default Relay State code is generated. Click Copy Code to be able to use this value in the subsequent steps.
   

   

In Okta

1. Navigate to Applications > Browse App Catalog.

2. Search for Level AI and select it.

   

3. Click Add Integration and Complete the required general information fields.
   

   

4. In the Sign On tab, paste the previously-copied Default Relay State code.

   

5. Copy the SAML Metadata URL.

   

Return to Level AI for SSO Setup Completion

1. Navigate to Settings > Single Sign on (SSO) > Okta.

2. Paste the Okta Metadata URL into the Embed link URL field.

3. Click Send.

   

4. On verification, you'll see a success message.

   

5. Your users will be able to view the Okta SSO option in the Level AI login page. 
   

   

Additional Information

• Since only SP-initiated flow is supported, we recommend hiding the application icon for users.

• The following SAML attributes are supported:

  Name	Value
  Email	user.email
  FirstName	user.firstName
  LastName	user.lastName

SP-initiated SSO

1. Go to your Level AI login URL.

2. Click Log in with Okta.